Award Winning

FAQ’s

ORDERING

  • Orders will be processed on the same day or next working day depending on when the order is placed.
  • You will be notified by email and/or SMS when the order has been fulfilled and dispatched.
  • The Qrysp distribution cogs start turning as soon as you pay for the order, so we are unable to cancel orders once they have been placed.
  • You will need to follow the returns process if you wish to return the gloves.

PAYMENT

  • We accept all major debit and credit cards via PayPal. These options will be available at checkout.
  • Prices are displayed in GBP currency by default.
  • You can choose EUR when viewing the store but when you proceed to payment, the prices will be converted and processed in GBP.
  • The EUR rates are calculated twice daily using XE.com

DELIVERY

  • The time it takes to receive your gproducts will depend on when you order them, where they are being delivered to and the shipping option you select at checkout.
  • Most standard deliveries for the UK are received within 2-3 working days.
  • Saturdays, Sundays and Bank Holidays are not considered working days. For more information, please visit our SHIPPING page.
  • Prices are displayed in GBP currency by default.
  • You can choose EUR when viewing the store but when you proceed to payment, the prices will be converted and processed in GBP.
  • The EUR rates are calculated twice daily using XE.com
  • We offer FREE standard delivery on orders over £30 for the UK and Europe. Expedited shipping is only available within the UK. This will incur an additional shipping cost which is calculated at checkout.
  • For orders under £30, shipping costs will be calculated at checkout and will be based on the weight of the order and the destination country. For more information, visit our SHIPPING page.
  • We deliver to the UK and Europe.
  • Unfortunately we do not currently deliver outside of Europe but we are working to make that happen asap.
  • You can select a shipping address that is different to the billing address. The billing address does have to match the payment card that is used.

RETURNS

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
  • UK RETURNS – We offer FREE returns for UK orders. To begin the UK returns process, click HERE. You will need you order reference number and email address.
  • INTERNATIONAL RETURNS – To return your product, you should email us at info@qrysp.com and we will provide the return delivery address. If you ordered from outside the UK, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £20, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your gloves.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

YOUR ACCOUNT

  • You do not need an account to place an order. We do recommend however that you sign up as a customer so that we can better communicate with you about any orders and offers that may be of interest to you.
  • Click on the REGISTER link in the header bar and complete the mandatory details. You will receive an email to confirm your registration.
  • Click on the LOG IN link in the header bar and enter your email address and password. If you have forgotten your password, you can request that this be sent to you again using the link below the log in fields.
  • If you have forgotten your password, you can request that this be sent to you again using the link below the log in fields. If you are having any issues with this, please contact us using the CONTACT page.

PRIVACY AND SECURITY

OTHER QUESTIONS

  • Use our CONTACT page for any other enquiries that we haven’t been able to answer.